Pacific Gas and Electric Company (PG&E) is committed to supporting customers, who are most vulnerable to power disconnection hardships, in  preparing for, enduring, and recovering from Public Safety Power Shutoff (PSPS) events.

PG&E’s Portable Battery Program provides backup batteries to lessen the impact of Public Safety Power Shutoff (PSPS) events on customers who rely on medical devices. In 2020, PG&E collaborated with community-based organizations to provide more than 5,500 portable batteries. This year, PG&E is continuing to work with five Low-Income Home Energy Assistance Program providers and Richard Heath and Associates to deliver additional batteries. Program partners will reach out to eligible customers to conduct a phone assessment. The assessment will survey customer emergency preparedness plans and medical device information to match the customer with the best battery available for their needs.

Selected PG&E Medical Baseline customers should expect an outreach phone call, where a representative will collect data to ensure the customer can be included in the evaluation for inclusion in the program.