PORTABLE BATTERY PROGRAM

Pacific Gas and Electric Company (PG&E) is committed to supporting customers, who are most vulnerable to power disconnection hardships, in  preparing for, enduring, and recovering from Public Safety Power Shutoff (PSPS) events.

This year PG&E is launching a portable battery program to Medical Baseline customers who live in areas where there is an elevated threat of wildfire and Public Safety Power Shutoffs (PSPS).

The PG&E Medical Baseline (“MBL”) Customer Portable Battery Pilot Program provides support to certain vulnerable PG&E Medical Baseline Customers who may lack access to portable batteries or alternative methods to meet their medically necessary needs for electricity service during PSPS events.

Through this initiative, selected, qualifying customers will receive a backup battery to power vital medical equipment and necessary appliances during PSPS events.

Selected PG&E Medical Baseline customers should expect an outreach phone call, where a representative will collect data to ensure the customer can be included in the evaluation for inclusion in the program.

WHAT TO EXPECT​

PHONE CALL - OUTREACH SURVEY

A customer service representative will contact you to help you understand your level of preparedness for a Public Safety Power Shutoff event.

QUALIFY

The representative will also assess your eligibility to receive a backup battery​​

APPOINTMENT SET

If you qualify the representative will schedule a delivery appointment. Batteries will be delivered during peak wildfire season, mid September through November​

BATTERY DELIVERED

A contractor will arrive on your scheduled appointment date/time to deliver your battery, provide basic education and user instructions.​​